Delivery & Returns

DPD Delivery:

Shipping is free when you spend £30 or more. There is a standard fee of £3.49 if the order is under £30. You’ll see the total cost of your order during checkout. 

While the majority of orders are dispatched on the same day please allow up to 2 working days for your items to be dispatched.

Your DPD tracking number will be sent via email and SMS/Text. Please use the YourDPD app or website to locate your item:

https://www.dpd.com/tracking

https://www.dpd.co.uk/lp/yourdpd/index.html


Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery.The Products will be at Your risk from the time of delivery. Ownership of the Products will only pass to You when the goods are delivered to the address You requested when ordering.




Next Day Delivery (Tracked) Royal Mail:

Applies to orders pre 20th July 2020

Any delivery dates suggested are estimates only, and We are not liable for any losses caused by late delivery or non-delivery.The Products will be at Your risk from the time of delivery. Ownership of the Products will only pass to You when the goods are delivered to the address You requested when ordering.

⚠️ If you're having problems with order tracking or updates please contact Royal Mail on their customer support number 03457 740 740 ⚠️



How do I place a return or exchange?

We're sorry you didn't like your purchase. Please reach out to hello@beautyshopuk.co.uk with your order number and the products you'd like to exchange or return, and we'll take care of the rest. 

What if the supplier has discontinued the product?

While we make every effort to stock all products and make sure to display products that are available, there might be instances where the supplier discontinue the product and we may not have it in stock. In such instances, we will try and offer a substitute or refund the amount. Your experience is number one priority for us and we will do our best to keep everything seamless. We will automatically refund You for any Products we are unable to supply.  

Returns Policy

All returns must be requested within 10 days of delivery or collection. Products must be returned to us within 10 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. 

All Dermalogica products come with a 100% Money back guarantee: We will accept any Dermalogica Products purchased from our website for return or exchange. The products must be returned back within 14 days. 

Cost of returning the products

You will be refunded in full to your original form of payment, including the cost of standard delivery. However, we are unable to refund your cost of returning the Product(s) to us. If you received any promotional or other discounts when you paid, any refund will only reflect the amount you actually paid.For Products that have been delivered in error We will refund the full value of those Products and the costs of returning them.

Processing times

We will endeavour to process your return on the day we receive your parcel however under some circumstances this could take up to 14 days. When the return is processed you will receive an email confirming your refund. It will usually take 5 days from receipt of the email for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. For further details about our refund policy please refer to our Terms & Conditions.

How can I cancel an order?

Email us at hello@beautyshopuk.co.uk to cancel your purchase within an hour of the order placed. We will do our best to accommodate your requests, where possible beyond the first 60 minutes window.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@beautyshopuk.co.uk and we’ll be sure to get you the right product you ordered!

For any other questions relates to the delivery and returns, please contact us at hello@beautyshopuk.co.uk